Process, Equipment, Hardware and Software
Adequate numbers of computers, equipments/ instruments, hardware & software and well equipped laboratories / library facilities are available and maintained at RES
Course structuring is reviewed updated and revised ion line with the requirement of the Board to offer best and latest education The latest publications relating to various topics are kept in the library Original computer hardware and software are used and loaded in the computers
Supporting Services are maintained
Work/Studying Environment
The School is located in environmental friendly surroundings Interiors and rooms for classes are state- of – art Teacher rooms are spacious and ensure minimum comfort levels required for efficient functioning
Classrooms are well ventilated, lighted and seating arrangement including Facilities inside the lecture rooms are adequate and conductive Environment in and around the Institute is appropriate for un-interrupted studies
Fire extinguishers and first aid boxes are provided for emergency Medical doctors are available in the vicinity in case of emergency The School has taken the steps necessary for risk mitigation of students and employees in its premises
Planning of Service/product Realization
The education and related processes are well established and maintained at the School
Planning of these processes to meet the requirements of the students/ customers is done through quality Procedures, Work instructions, Teacher Diaries carrying Session Plans and laboratory practical Instruction Sheets, Work – Sheets etc developed for each individual class These work instructions have been formulated keeping in view
Quality objectives
The need to establish the process, documents, resources and infrastructure specific to the service
Identification and validation (if required); monitoring, inspection and evaluation activities and criteria for their acceptability
Records necessary to provide confidence of conformity of the process and resulting products/services
Determination of Requirements Related to Service
The brochures are reviewed for accuracy and contents and dearly indelicate the courses offered by the School Based on the information indicated in these documents the students decide to join the School The School is committed to provide the educational inputs/ training / so that the student’/ parents’ / other customers’ expectations are met The Institutes ensure rounded development of students through various initiatives as described in this manual The School meets the total requirements( statutory and regulatory) in line with the requirements of the affiliated Board; both academically and otherwise The School is also committed to provide any additional requirement by way of a additional inputs/resources to the deserving students in line with the quality policy and objectives
Review of Requirements Related to Service
Whenever a new course or activity or offering in terms of coaching, counseling, and seminar is announced by the Institute, it shall review the following:
Service characteristics are defined
The School has the ability to meet the defined requirements
Records of the results of the review and actions arising from the review shall be maintained Whenever the specifications/ requirements of such offerings are changed, RES shall ensure that the relevant documents are amended and the relevant personnel are made aware of the changed requirements This shall be done by way of written communication to all personnel who were to deliver the service
Students themselves are considered to be customer supplied products Right from
the time of Admission till the student leaves the School they are appropriately cared for and protected against various risks Counseling, positive reinforcement and remedial classes are provided to students who do not perform to expectations or those who are facing disciplinary action The information is communicated to guardians/ parents, who are advised to visit the School for joint counseling Strict controls are exercised in the School to brochures/ student diaries/ prospectus Controls also exist to ensure that they do not pick bad habits or fall into bad company
The MR is responsible for identifying operations and activities associated with significant environmental aspects that require operational controls in procedures, work practices or EOHS management programs
These documents define the mechanisms for the establishment, implementation and maintenance of the EOHS and ensure that the system is maintained in accordance with the EOHS policy and objectives and targets and is communicated to interested parties
System Procedures (See Appendix 9) : Cover the management and control of both the EOHS and the principal environmental aspects, which the system manages These procedures are School/ Class room wide in their application
Work Instructions/ operational Control Procedures ( See Appendix 10) : Cover the environmental control of specific operational activities and are usually activity specific in their application
Reference Materials : ISO 14001 : 2004 & OHSAS 18001 :1999 Standard (4 4 6)
Applicable Procedures EOHS -007 Contractors Controls
Emergency Preparedness and Response:
The School has an EOHS procedure to identify potential for and respond to accident and emergency situations, and for preventing and mitigation the environmental impacts that may be associated with them Emergency methods are reviewed by the EOHS heads on an annual basis and after the occurrence of accidents or emergency situations